Privacy Policy

Who we are

Marble City Fence Co. connects homeowners in the Knoxville area with an independent local installer through marblecityfences.com and (865) 737-4194 (calls answered 24/7).

What we collect

• Quote form: name, phone number, email (optional), city, fence material, approximate length, preferred contact method, any photos you upload, and any message you type.
• Quote chat: name, phone number, city, type of job, material, approximate length, preferred time for an on-site estimate, and the text of the chat conversation.
• Phone calls to (865) 737-4194: your phone number, the recording of the call, a transcript, and the details you give.
• Technical data: like most websites, our host and service providers may receive your IP address, browser and device type, and the pages you view.
• Stored in your browser: the quote chat saves your conversation and recent requests in your own browser (local and session storage) so it can pick up where you left off. Clearing your browser's site data removes them.

Phone calls are answered by an AI assistant and recorded

Calls to (865) 737-4194 may be answered by an automated AI phone assistant provided through Grok. Calls may be recorded and transcribed. We do this to take down your project details accurately, pass your request to the person who will call you back, and review call quality. If you'd prefer not to be recorded, you can use the quote form instead.

Why we collect it

We use it to respond to your quote request, arrange an on-site estimate from your local installer, answer your questions, prevent spam and abuse, and keep the site working.

Who we share it with

• Our local installation partner. Installation and related work are done by our local installation partner. We send your request to that one partner so they can contact you about your project. The partner handles your information under its own practices, including how long it keeps it.
• Service providers: FormSubmit (formsubmit.co), which delivers form and chat submissions by email; Web3Forms (web3forms.com), a backup form service used only if FormSubmit doesn't respond; our email provider Google (Gmail), which receives and stores form and chat submissions; our website host and builder Grok / xAI app hosting; Google Fonts, which loads the site's fonts and may receive your IP address; and Grok's phone service, which provides the AI phone assistant and call recording and transcription.
• Legal reasons: if the law requires it or if we need to protect our rights or someone's safety.

Form delivery

When you send the quote form or the quote chat, your details go by encrypted connection to FormSubmit (formsubmit.co), which emails them to us. FormSubmit handles the data under its own privacy policy: FormSubmit. We don't use that service for marketing.

If FormSubmit doesn't respond or returns an error, the form or chat sends the same details to Web3Forms (web3forms.com), a backup service that emails them to us under its own privacy policy.

Analytics and cookies

We use Google Analytics 4, loaded through Google Tag Manager, to understand how people use this site, such as which pages they visit, how long they stay, and which buttons they click. Google Analytics sets cookies and collects information like your device and browser type, your general location (city level), the pages you visit, and the site that referred you. We don't use this information to identify you personally, and we don't sell it.

We also count clicks on our phone number so we can see which pages lead to calls. This records only that a click happened, plus the page it came from. It doesn't record the call itself or capture your phone number.

Google processes this data under its own terms and privacy policy: https://policies.google.com/privacy. You can block analytics cookies in your browser settings, or install Google's opt-out add-on: https://tools.google.com/dlpage/gaoptout.

We do not sell your information or share it with multiple contractors

Your request is never sent to a bid board or contractor marketplace.

How long we keep it

We keep our copy of quote requests, chat transcripts, and call recordings and transcripts for 30 days, then delete it unless we need it longer for a dispute or a legal requirement. Our installation partner's copy follows the partner's own retention practices.

Your choices

Call (865) 737-4194 to ask what information we have about you, to correct it, or to have it deleted. We'll also pass your deletion request on to our installation partner. Optional fields are optional. To stop calls or texts, tell the caller or reply STOP.

Children

This site is meant for adults arranging work on their property. Don't submit information about children under 13. If you think a child has submitted information, call us and we'll delete it.

Security

Submissions are sent over an encrypted connection (HTTPS). No website, phone, or email system is completely secure.

Changes

We may update this policy. If we do, we'll change the effective date above.